Why, in my report, is some information missing for a household, but not others?

Go through these options that are typically the answer to this common issue The Preview tab has missing information Typically

What do I do when my search for a household or community member in a Batch Contribution is not returning a result?

Check and see if the household or community member is in the database. If they are continue to 2 Save

How do I set up remote assistance?

Go to this link https://dev.diocesan.com/care/#remote-assistance Click here for the Mac version Click the orange button that says “Launch Remote Assistance” A

When should I call support?

5-10 minute rule, if you cannot solve your issue within 5 to 10 minutes, call support at 1 (800) 994-9817

I am having trouble signing in. What should I do?

PC Close Camino window and then re-open in a new window Camino Logo will begin to flash across screen Click